Over a year ago you may remember me discussing the Twilight Turtle in passing on these pages. The Turtle was OWTK's introduction to Cloud b and the Bear relished sleeping under the starry sky each night for about 2-3 months until the turtle passed away - not even fresh batteries could bring back her bedtime buddy. After a few months passed, she began asking for the turtle again so I decided to check out Cloud b's website and discovered a variety of other sleep aids including two brand new products (as of Fall 2007) - I bought 'em all with the intention of test-driving and reviewing them (making the assumption the first Turtle short-life span was a fluke).
It's a shame that the cub is so poor, because the rest of the line is rather lovely (including a Lavender Lab not reviewed). It's really a shame that Cloud b's customer service/return policy is so useless and unresponsive. I completed the return form online within days of receiving the package only to receive one "do not reply to this email" email acknowledgement and emailed twice (even stating that I was planning on reviewing the entire line). I've heard nothing since and will probably not buy a single thing from them in the future thanks to that unresponsiveness. Why even have an email address or offer returns? Poor consumer interaction can be the downfall of an organization and while it doesn't appear to be hurting Cloud b right now (their products are showing up in more and more places/mags), I cannot get passed how lame it is to ignore numerous emails and can't help but think that it will catch up with them eventually.
Don't hesitate picking up the Sleep Sheep or Twilight Turtle/Ladybug for your youngster, they will probably adore them as much as the Bear and Mouse do, just pray nothing goes wrong with their little friends. For a company promoting snuggling and comfort, they sure leave this writer feeling pretty cold and alone.