When we arrived home tonight, one piece of our Back to Basics Toy order was waiting for us. It was this archery set.The box was mangled and held together, in parts, with a lot of household quality scotch tape. It clearly had been purchased and returned before...maybe twice...before finding it's way to our front door! It was terrible looking inside and out. The Mrs. dialed up customer service to complain immediately. They told us they will send a new one...and to not even bother returning the one we have. That was an unexpected response.
Now, after seeing the archery set in person, we don't want one of them, let alone two. We will keep the crappy one, maybe give it away to charity, and return the newer one, once it arrives. Interesting business plan Back to Basics Toys employs, to just send out another toy without asking for the old one back. Good for customers mind you, but unorthodox.
Jeff
3 comments:
I am so glad I came across this post as I was just googling looking for a youth archery set. Have seen this one and similar ones in the bazoodles of magazines we get and was just about ready to but it when I came upon your comments. Thanks for sparing me the headache and disappointment. God bless and Merry Christmas!
Glad the post was of some assistance! I only wish I had a quality alternative to suggest. We have since decided to go in a completely different direction with this child's gift - so I did not research additional archery sets. Please let me (and the OWTK readers) know if you find something you are happy with!
Thanks,
Jeff
I'm researching archery gifts for my 6 yo son (the only gift he requested for his birthday).
Thanks for your review.
I'm having trouble finding any good reviews for any children's archery sets.
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